Privacy Policy

1. Introduction. This Privacy Policy explains how Spiceliner ("we", "us", or "our") collects, uses, discloses, stores, and otherwise processes personal information in connection with our website, platform, software, market intelligence tools, account features, communications, and related services. By using Spiceliner, you acknowledge the practices described in this Privacy Policy, subject to any additional disclosures or consent requirements that may apply under applicable law. We process personal information in accordance with the General Data Protection Regulation (GDPR), applicable Dutch privacy laws, and other privacy laws that may apply to our users.

2. Data Controller. For users in the European Economic Area, the data controller responsible for your personal information is Spiceliner. Privacy requests and questions can be sent to support@spiceliner.com. Spiceliner is operated from The Netherlands.

3. Personal Information We Collect. The personal information we collect depends on how you interact with Spiceliner. It may include: Account and profile information, such as your name, email address, account identifiers, username, avatar, settings, preferences, plan, and authentication details; Subscription and commercial information, such as plan status, checkout events, billing records, renewal information, referral information, and payment-related records maintained by our payment processors; Platform activity and usage information, such as pages viewed, features used, searches, scans, saved stocks, watchlists, presets, chart templates, market views, prompts, support requests, feedback, and other interactions within the platform; Device and technical information, such as IP address, browser type, device identifiers, operating system, referring URLs, timestamps, session events, log data, crash data, and diagnostics; Communications and support information, such as messages, inquiries, bug reports, onboarding responses, feedback, attachments, and correspondence you send to us; Content you provide or generate through the platform, such as notes, saved views, prompts, preferences, watchlist labels, scanner logic, and other user-submitted materials, to the extent they contain personal information; Cookie and analytics information collected through cookies, pixels, SDKs, log files, and similar technologies, subject to applicable consent requirements; Information we receive from third parties, such as authentication providers, payment processors, analytics providers, infrastructure providers, security providers, business partners, public sources, or integrations you choose to connect.

4. How We Collect Information. We collect personal information directly from you when you create an account, use the platform, subscribe to a plan, contact support, provide feedback, or otherwise communicate with us. We collect certain information automatically when you use Spiceliner, including usage, device, diagnostics, and analytics information. We may also receive information from third parties where necessary to provide, secure, process payments for, analyze, or improve the platform.

5. How We Use Personal Information. We use personal information to: Provide, operate, maintain, secure, and improve Spiceliner; Create, authenticate, administer, and service accounts; Process subscriptions, payments, renewals, referrals, plan changes, and related transactions; Personalize the platform, remember preferences, and keep user workflows connected across sessions; Provide market intelligence features, saved views, scanner functionality, chart context, AI-enabled features, and related platform experiences; Communicate with you about service updates, account notices, billing, support, product changes, legal notices, and administrative messages; Respond to inquiries, review requests, troubleshoot issues, and provide customer, technical, or legal support; Analyze usage trends, monitor performance, measure campaigns, improve functionality, and develop new features, products, or services; Detect, investigate, prevent, and address fraud, abuse, security incidents, unauthorized access, data misuse, or other unlawful or harmful activity; Comply with legal obligations, enforce our agreements, protect our rights, and defend against claims; Carry out internal business operations such as auditing, accounting, reporting, governance, quality assurance, and compliance.

6. Legal Bases For Processing. Where GDPR applies, we process personal information under the following legal bases: Contractual necessity, where processing is needed to provide Spiceliner, administer your account, process subscriptions, or deliver requested features; Legitimate interests, including platform security, product improvement, fraud prevention, analytics, support, and business operations; Legal obligations, where processing is necessary to comply with applicable laws, tax, accounting, regulatory, or legal requirements; Consent, where required for certain cookies, marketing communications, optional analytics, or other processing that requires consent.

7. Cookies And Similar Technologies. We and our service providers may use cookies, pixels, SDKs, log files, local storage, and similar technologies to remember preferences, maintain sessions, analyze traffic and usage, measure campaign performance, improve functionality, and support security. Depending on your jurisdiction, you may be able to control certain cookies through your browser settings, cookie banner, or other consent management tools. Blocking cookies may affect the functionality of Spiceliner.

8. How We Disclose Personal Information. We may disclose personal information to: Service providers, contractors, vendors, and advisors that perform services on our behalf, including hosting, cloud infrastructure, authentication, analytics, customer support, communications, billing, payment processing, security, legal, accounting, and professional services; Business partners and integrations where necessary to provide functionality you request or authorize; Data providers, market-data vendors, or compliance partners where reasonably necessary for licensing compliance, fraud prevention, security, or contractual obligations; Governmental, regulatory, judicial, law enforcement, or other third parties when required by law or when reasonably necessary to protect rights, safety, property, users, third parties, or Spiceliner; Relevant parties in connection with an actual or proposed merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar corporate transaction; Other parties where you direct us to disclose information or provide consent. We do not sell personal information. We do not share personal information for cross-context behavioral advertising except as permitted by law and as described in any supplemental notice that may apply to you.

9. Data Retention. We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide Spiceliner, maintain accounts, support subscriptions, keep business records, comply with legal obligations, resolve disputes, enforce agreements, prevent abuse, and protect the platform and our rights. Retention periods may vary depending on the type of information, the nature of your relationship with us, platform settings, legal requirements, and whether deletion is technically or legally possible. You may request deletion of your account or personal information, subject to applicable limitations and exceptions.

10. International Data Transfers. We and our service providers may store, process, and transfer personal information in The Netherlands, the European Economic Area, the United States, and other countries where we or our providers operate. Those countries may have data protection laws that differ from the laws of your jurisdiction. Where required by law, we take appropriate steps to provide lawful safeguards for cross-border transfers, such as Standard Contractual Clauses or other approved transfer mechanisms.

11. Your Privacy Rights. Depending on your jurisdiction and subject to applicable limitations and exceptions, you may have the right to: Request access to personal information we hold about you; Request correction of inaccurate or incomplete personal information; Request deletion of personal information; Request restriction of or object to certain processing; Request portability of certain personal information; Withdraw consent where processing is based on consent; Opt out of certain marketing communications. To submit a privacy request, contact support@spiceliner.com. We may need to verify your identity before responding. You may also have the right to complain to your local data protection authority.

12. Communications And Marketing. You may opt out of promotional emails by following the unsubscribe instructions included in those emails or by contacting us. Even if you opt out of promotional messages, we may still send transactional or relationship messages, including account, service, billing, security, legal, and support communications.

13. Security. We use commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

14. Third-Party Services. Spiceliner may link to, integrate with, or rely on third-party websites, applications, software, data providers, payment processors, analytics providers, or other services. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of those third parties.

15. Children's Privacy. Spiceliner is not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact support@spiceliner.com so we can review and take appropriate steps.

16. Changes To This Privacy Policy. We may update this Privacy Policy from time to time. If we make material changes, we may provide notice by posting the updated version on the website, through Spiceliner, or by another reasonable method. The updated Privacy Policy will become effective as of the stated effective date.

17. Contact. Questions, requests, and notices relating to this Privacy Policy or our privacy practices should be sent to support@spiceliner.com.